Course objectives:
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To convey the basic concepts of the system concept of tourism and services, explain the relationship between market and system concepts and identify the basic subsystems. To define the role of services, enterprises, institutions and destinations in the tourism system and the position of the visitor as a separate subsystem, define the role of residents in the tourism system. To explain the structures and behaviour of systems in tourism and services, define their elements, linkages, boundaries and environment. To define the relationships between economic, socio-cultural and environmental environments for sustainable tourism development. To apply the systems approach in tourism and services.
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Requirements on student
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Student achieves the credit (zápočet) for collecting the determinated amount of points. These points are obtained by fulfilling various activities during lessons which reflect the content of lectures and current situation in the discussed field. Activities are pointed. To gain the credit, at least 70 % of maximal available points must be acquired. In the first tutorial of the course the students are familiarised with the pointing system for the semester.
Regular deadline for submitting the last activity is the last day of instruction in the semester. Deadlines (also for combined students) are specified in E-learning.
The exam is in written form. Minimum points to succeed is 12, from 20 (60%). The test includes closed quetions (options A-E, only 1 option is correct, each correct answer = 1 point); and 5 open question (each answer = Max. 2 points, evaluated with 0.5 points-scale). Maximal time for exam is 30 minutes.
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Content
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Introduction to systems theory in tourism and services
System vs. market approach in tourism and services
Tourism system and its subsystems
Services as a tourism object
Residents as a system element in tourism
Visitor as a tourism subject
Tourism system environment
Tourism system structure and essential relations
Behaviour of tourism and sevices systems
Systems approach to tustainability in tourism
Application of systems approach in tourism and services I
Application of systems approach in tourism and services II
Lecture by a practitioner
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Activities
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Fields of study
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Guarantors and lecturers
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Literature
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Time requirements
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All forms of study
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Activities
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Time requirements for activity [h]
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Preparation for an examination (30-60)
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30
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Undergraduate study programme term essay (20-40)
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30
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Presentation preparation (report) (1-10)
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4
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Contact hours
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39
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Total
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103
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Prerequisites
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Knowledge - students are expected to possess the following knowledge before the course commences to finish it successfully: |
to specify basic managerial skills |
to use knowledge of trade, services and marketing |
Skills - students are expected to possess the following skills before the course commences to finish it successfully: |
to use creative thinking skills |
to use APA norms (quotations) according to standards of Faculty of Economics (University of West Bohemia) |
Competences - students are expected to possess the following competences before the course commences to finish it successfully: |
N/A |
N/A |
N/A |
N/A |
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Learning outcomes
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Knowledge - knowledge resulting from the course: |
to define basic terminology of systems theory in tourism and services |
to identify systems types in tourism and services |
to use systems thinking language |
to specify basic skills and instruments of system and creative thinking |
to identify system archetypes and clarify their use on examples |
to understand the systems structures in tourism and services |
Skills - skills resulting from the course: |
to depict structures of tourism and services systems in causal loops diagrams |
to use specific SW to depict structures of tourism and services systems |
to use systems thinking in tourism and services |
Competences - competences resulting from the course: |
N/A |
N/A |
N/A |
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Assessment methods
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Knowledge - knowledge achieved by taking this course are verified by the following means: |
Written exam |
Seminar work |
Skills - skills achieved by taking this course are verified by the following means: |
Self-evaluation |
Seminar work |
Continuous assessment |
Competences - competence achieved by taking this course are verified by the following means: |
Self-evaluation |
Seminar work |
Continuous assessment |
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Teaching methods
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Knowledge - the following training methods are used to achieve the required knowledge: |
Lecture |
Interactive lecture |
Lecture supplemented with a discussion |
Seminar |
Textual studies |
Self-study of literature |
Multimedia supported teaching |
Individual study |
Skills - the following training methods are used to achieve the required skills: |
Interactive lecture |
Discussion |
Individual study |
Students' portfolio |
Textual studies |
Practicum |
Competences - the following training methods are used to achieve the required competences: |
Lecture supplemented with a discussion |
Interactive lecture |
Self-study of literature |
Individual study |
Discussion |
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